Excessive paperwork and insurance and registration errors lead to long wait times and places unfair pressure on hospital staff. In fact, 80% of billing office staff time is dedicated to rework due to patient registration errors.
Similar to the shift the airline industry experienced with self-check-in, technology is revamping the patient registration process in hospitals and shifting toward a self-service model.
Eric Anderson, COO of Clearwave Corporation, shares the mega-trends in the patient registration process and how your hospital can adapt, including:
- Why patients need more control in the registration process and how it frees up staff
- How self-service technology reduces waiting time and registration errors, and increases overall patient satisfaction
- How to transition the process and communicate the change to hospital staff and patients
